top of page
FAQ
-
How can I personalize my handbag?We sew all our products locally, thanks to which the possibilities of personalization are endless. You can choose any leather, lining and fittings and put your initials or a short phrase. You can change any existing model according to your preferences or create your own design. Personalized projects are priced individually.
-
DeliveryThe average order processing time is 10-14 working days. The express service is an additional 10% of the order amount, the fastest delivery time is 1 working day. You can pick up your order in person at our Studio on ul. Anielewicza 28/13 in Warsaw. Remember to book your visit in advance in the "Reservations" tab. You have two shipping options. DPD courier or Inpost parcel locker. Select your preferred option when placing your order.
-
Exchanges & ReturnsYou can exchange or return products that have not been personalized and have no signs of use. You can visit our Studio or send your order to the following address: Malwina Gawryś Anielewicza 28/13 01-052 Warsaw tel: 511 262 407 warsaw.hedonism@gmail.com InPost locker: Anielewicza 22, Warsaw WAW42B After the refund has been verified, the money will be returned to your bank account within 5 working days.
-
What models can I buy at Studio?We always try to have all models available, at least in one piece. We make-to-order, so if a given model is sold out from the exhibition, it will not be available for viewing until a new one is sewn (approximately 2-3 weeks). We recommend writing what models you are interested in when booking a meeting, you can also send a link. On the website you will find the "Models Off-the-shelf" tab, which means that the product is ready but can be available in one of our partner boutiques. We need about 4-5 days to send it to you. In the Studio you will see all available leather, linings and accessories. You can buy a ready-made product or personalize it, the delivery time is on average 2-3 weeks. If you are pressed for time because you are going away or looking for a gift, write to us or call us. We will definitely find a solution and prepare your order as quickly as possible.
-
Vouchery1. Voucher może być zrealizowany na stronie internetowej, pod adresem www.hedonism.com.pl, podczas składania zamówienia oraz stacjonarnie w Studio na ul. Freta 39 w Warszawie. 2. Aby skorzystać z vouchera, Klient musi wprowadzić kod rabatowy w odpowiednim polu podczas finalizacji zamówienia w sklepie internetowym. 3. Voucher może być użyty do zakupu towarów lub usług oferowanych przez sklep internetowy, zgodnie z jego warunkami i polityką. 4. Voucher nie ma daty ważności. 5. Voucher zostanie dostarczony Klientowi w formie kodu za pośrednictwem jednego z poniższych kanałów: e-mail: kod zostanie wysłany na adres e-mail podany przez Klienta po złożeniu zamówienia na stronie Sklepu Internetowego, wysyłka na podany adres: voucher zostanie wysłany na adres podany w zamówieniu w ozdobnym pudełku. odbiór w Studio: po uprzednim umówieniu wizyty będzie do odebrania w naszym Studio na ul. Freta 39 w Warszawie. 6. Vouchery nie podlegają zwrotowi lub wymianie. Pozostała kwota na voucherze nie podlega wypłacie.
bottom of page