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FAQ

  • How can I personalize my handbag?
    We sew all our products locally, thanks to which the possibilities of personalization are endless. You can choose any leather, lining and fittings and put your initials or a short phrase. You can change any existing model according to your preferences or create your own design. Personalized projects are priced individually.
  • Delivery
    The average order processing time is 10-14 working days. The express service is an additional 10% of the order amount, the fastest delivery time is 1 working day. You can pick up your order in person at our Studio on ul. Anielewicza 28/13 in Warsaw. Remember to book your visit in advance in the "Reservations" tab. ​ You have two shipping options. DPD courier or Inpost parcel locker. Select your preferred option when placing your order.
  • Exchanges & Returns
    You can exchange or return products that have not been personalized and have no signs of use. You can visit our Studio or send your order to the following address: Malwina Gawryś Anielewicza 28/13 01-052 Warsaw tel: 511 262 407 warsaw.hedonism@gmail.com ​ InPost locker: Anielewicza 22, Warsaw WAW42B ​ After the refund has been verified, the money will be returned to your bank account within 5 working days. ​
  • What models can I buy at Studio?
    We always try to have all models available, at least in one piece. We make-to-order, so if a given model is sold out from the exhibition, it will not be available for viewing until a new one is sewn (approximately 2-3 weeks). We recommend writing what models you are interested in when booking a meeting, you can also send a link. On the website you will find the "Models Off-the-shelf" tab, which means that the product is ready but can be available in one of our partner boutiques. We need about 4-5 days to send it to you. In the Studio you will see all available leather, linings and accessories. You can buy a ready-made product or personalize it, the delivery time is on average 2-3 weeks. If you are pressed for time because you are going away or looking for a gift, write to us or call us. We will definitely find a solution and prepare your order as quickly as possible.
  • Vouchery
    1. Voucher może być zrealizowany na stronie internetowej, pod adresem www.hedonism.com.pl, podczas składania zamówienia oraz stacjonarnie w Studio na ul. Freta 39 w Warszawie. 2. Aby skorzystać z vouchera, Klient musi wprowadzić kod rabatowy w odpowiednim polu podczas finalizacji zamówienia w sklepie internetowym. 3. Voucher może być użyty do zakupu towarów lub usług oferowanych przez sklep internetowy, zgodnie z jego warunkami i polityką. 4. Voucher nie ma daty ważności. 5. Voucher zostanie dostarczony Klientowi w formie kodu za pośrednictwem jednego z poniższych kanałów: e-mail: kod zostanie wysłany na adres e-mail podany przez Klienta po złożeniu zamówienia na stronie Sklepu Internetowego, wysyłka na podany adres: voucher zostanie wysłany na adres podany w zamówieniu w ozdobnym pudełku. odbiór w Studio: po uprzednim umówieniu wizyty będzie do odebrania w naszym Studio na ul. Freta 39 w Warszawie. 6. Vouchery nie podlegają zwrotowi lub wymianie. Pozostała kwota na voucherze nie podlega wypłacie.

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